Communication and the Signal-to-Noise Ratio
March 30th, 2009The stream of consciousness that led to the writing of this post was interesting, if not a little chaotic. I was responding to some instant messages from within Gmail when another one popped up on Windows Live Messenger. I started thinking about how many instant messaging/sharing services/social networks and platforms there are out there and how that diversity affects the way that we communicate with each other. Copying and pasting links into email/ims used to be the predominant way to show someone something of interest online. Today however, you’d be hard pressed to find any application or web-based product that didn’t have some sort of sharing/messaging component attached to it. Granted, many of the major players have worked in some form of interoperability. But there does seem to be a constant battle between merging forms of communication and yet remaining as distinct as possible. Nowhere is this more evident than in the world of social bookmarking. The need for this separation is obvious, if you consider that each method of communication represents the voice of a brand that’s trying to be as loud as possible in order to remain competitive. Enter aggregate sharing services like Share This, Add This, and the Sociable plugin for WordPress, which attempt to inject some order into the chaos.
So what does this mean in terms of how we communicate online? What does this mean to marketers?
Well, there are a couple of things worth noting here. The tools that are germane to both of the communication pathways I mentioned will continue to get released. As they do, people will continue to have a myriad of options for spreading viral content. I think the key will be having an understanding of the longevity of the message that underlies that content. Viral videos for example, have a relatively short window to get people interested enough to execute a call to action and visit a website or submit an email address. If those destination websites are interesting in and of themselves, you might be lucky enough to score a conversion and/or get people to return. That being understood, the viral content that got them interested in the first place might be spread through focused bursts via”smaller” channels; IM, Twitter, Facebook, and so on. But if those users find a compelling reason to act afterward, that’s when they might choose to increase the size of the audience for that content and make use of the aggregate sharing services. It’s almost as if the focused pathways allow for a type of proving ground among smaller peer groups in order to decide if the content has the appropriate “A-ha” factor before it proliferates throughout the Cloud.
Finally, I completely appreciate the fact that as of right now there is no easy way to spread the content of this post anywhere. That will change as I adapt to a theme that allows for extra widgets.
